Rough Gear Despatch times and postage costs

Please Note all information on this page forms part of the contract between us (the supplier) and consumer.

Same Day Despatch

We aim to dispatch all orders received by 4:30pm the same day (excludes weekends and bank holidays, subject to stock).

Every effort is made to ensure your products are dispatched in the time specified. However in circumstances beyond our control your order may be delayed. If this happens you will be notified as soon as possible and you will have the option to cancel your order with a full refund.

Shipping Charges

Standard (2-3 Days) - £3.95

Your order will be sent using a standard delivery service that may take up to 3 working days to arrive.

Guaranteed Next Day - £5.99

Your order will be sent using a priority delivery service and is guaranteed for delivery the following working day.

British Forces Post Office (BFPO) Up to 2Kg - £4.99

Your order will be sent using Royal Mail BFPO Airmail. If your order weighs more than 2Kg we will contact you.

EU Standard (2-4 Days) - £16.99

Your order will be sent using a standard delivery service that may take up to 4 working days to arrive.

We can only ship to the countries listed at the bottom of this page. We can only ship to the registered credit card address.

Shipping Times

Orders are shipped either via Royal Mail, Parcel Force or APC. The information below is a guide to the postage services we use and we reserve the right to use different delivery methods at our discretion.

Standard Service

Small items are normally sent using Royal Mail Tracked. Most orders are delivered after two working days and the rest within three working days.

For larger or more valuable items, your order will be shipped using Parcel Force 48. Delivery will be two days from dispatch.

Guaranteed Next Day Service

Most orders are sent using Royal Mail Special Delivery Next Day. This is guaranteed service for delivery the following working day before 1:00pm.

Orders may be sent via Parcel Force. They are guaranteed for delivery the following working day.

Customs duty and taxes

It is the responsibility of the purchaser to pay any incurred charges.

Courier Handling

Your goods will be sent via Royal Mail, Parcel Force or APC. It is your responsibility to ensure you are at the specified delivery address to receive the goods.
If you are not there to receive the goods and you are left a card please contact us or the delivery branch to find out what to do next and refer to the details below.
Failure to do so may incur additional charges.

Royal Mail

Royal Mail will attempt to make a delivery once. After this Royal Mail will hold the goods for 3 weeks during which time you will need to arrange collection of the goods from the Delivery Branch (Details on the card left by the delivery driver).
After this time the goods will be returned to us and you will incur a non-delivery charge of £8.

Undelivered orders

If your goods are returned undelivered we will issue you a full refund for the goods (excluding postage and any incurred charges) back to the original payment method.

British Forces Post Office (BFPO)

We can refund the VAT for orders shipped to BFPO addresses. When you have placed your order please email us your order number and we will refund the VAT.