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Gear Guide

Frequently Asked Questions

  • How do I return an Item?
    For detailed instructions on how to return items, click here.
  • What happens if an item I've ordered doesn't fit?
    As long as the item is clean and unused you can return it for and exchange or refund. For details on how to return items, click here.
  • How do I know my information is secure?
    When you place an order with as all information transmitted between your computer and our website is encrypted using an SSL certificate. For further information please refer to our Privacy Policy
  • I live outside the EU will I be charged VAT?
    No, If your delivery address is in one of the countries you will save 20% on the value of your order.Click here for more information.
  • My delivery address is a BFPO will I be charged VAT?
    If your BFPO delivery address is outside the EU you won't be charged VAT saving 20% on the value of your order.Click here for more information.
  • Can I recycle my old electrical items with you?
    If you’re buying a new electrical item, we will recycle your old one for free. For further information please refer to our WEEE Information Page
  • What do I do with waste batteries?
    Under the Waste Battery Regulations we are now offering a take back scheme for all portable waste batteries. If you wish to return your waste batteries please return them to our store in Ringwood (address on contact us page). Please do not post.
    Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
    Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.
    End-users may find stores in their local area more accessible.